Major service degradation due to AWS outage

Incident Report for LlamaIndex

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 05:15 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 21, 2025 - 04:22 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 19:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2025 - 15:46 UTC
This incident affected: LlamaCloud (LlamaCloud Public API, LlamaParse, LlamaCloud UI).